Why Free Stuff is the Key to Customer Satisfaction

Mike Essex is the author of Free Stuff Everyday, a guide on how customers can get free stuff, and a search specialist at Digital Marketing Agency, Impact Media. In the following guest post, he talks about how brands can improve their customer satisfaction simply by giving their products away. Whether you are working on a [...]

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My Red Rings of Death

My once beloved X-box 360 recently experienced the “Red Rings of Death“, three red flashing lights experienced by millions of unfortunate victims of Microsoft’s first to market strategy. Although my repairs are covered, I came out of the phone conversation no longer enchanted with the X-box brand. I don’t blame the customer service reps for [...]

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